All you entrepreneurs out there in the dental space know how hard it is to build an empire in this fast-changing industry. Elijah Desmond, the motivational speaker and Founder of Smiles at Sea who has been innovating dental conferences for more than a decade, knows the struggle all too well. But as Elijah generously explains…

Digital technology is transforming many industries including healthcare and finance (popularly known as “fintech” today). In this episode of The Patient First Podcast, I interview Chad Widensky, the CRO of Provide and we get to see the magic that happens when technology, finance and oral healthcare collide. Provide is a national fintech company that specializes…

Many small DSOs just starting out are struggling to keep their heads above water. What are the successful ones doing right? In this episode of The Patient First Podcast that no DSO leader should miss, I interview Trevor Lines, DDS of Revolutionary Tribes and pick his brain on how DSOs can get it right. Dr.…

In the busy dental practice—or DSO—time is one of the most valuable assets. More time equals more opportunities to provide better care and generate more revenue. It’s so easy, however, for time to slip away, wasted on inefficient processes. The secret to regaining control over time? That’s cleverly discussed in the book Buy Back Your Time by…

It’s getting easier than ever for malevolent agents to carry out ransomware attacks, and dental practices are prime targets. With ransomware attacks having increased by 75% during 2023, dental practice owners and the CEOs of DSOs need to be on high alert. Have you thought about what you would do in the event your practice…

What if everything you’ve heard about the group practice model in dentistry…is wrong? DSOs (dental service organizations) may seem to be taking over the industry, but that could actually be a very good thing for the standard of care. In this episode of The Patient First Podcast, I describe my experience at the Dental Forum…

Enjoy a sneak peek of the new arrival with this reading of Chapter 2 from my new book, Dental Disorder. In this episode of The Patient First Podcast, I introduce a new series I like to call “Story Time on the Patient First Podcast.” I’ll be reading a short story from my latest book with…

This episode of The Patient First Podcast might turn out to be one of those controversial ones, and I’m looking forward to it. We dentists like to believe that we’re good at evaluating the quality of clinical care rendered by ourselves and by fellow dentists. But can we really expect patients to critique providers based…

There’s a lingering misconception that dental technology is expensive. That may have been true in the past, but that excuse doesn’t hold up in dentistry today. Not only is the cost of technology going down, but we’re now at a point where you can’t afford NOT to have it in your practice. Dental technology makes…

Dentistry is notorious for being expensive, but it’s a totally unjustified reputation. So why do patients perceive dentistry as costly, especially when they are quick to shell out even more money on less important things? I’ve touched on this topic in the past, but it’s time to explore in depth the real reasons patients balk…