Did you know that there is a strong correlation between customer satisfaction and revenue growth? In Episode 79 of The Patient First Podcast, I review the results of a survey that reveals just how badly the business of dentistry is failing in comparison with other industries. The results also illustrate how the patient experience is…

Did you know that some 20–30% of your patients could be delaying dental treatment because your practice makes it too hard to book an appointment? In this episode of The Patient First Podcast, I share the fascinating results of a recent survey by Byte of over 1,100 dental patients and explain practical ways you can…

The pandemic permanently changed dentistry as we know it. Those who believe the changes were only temporary are in for a rude awakening. In this episode of The Patient First Podcast, I answer a question someone asked me about where dentistry is currently at in the stream of time. I’m Dr. Bryan Laskin, author of…

What matters most to your dental patients probably isn’t what you think. But if you aren’t meeting your patients’ expectations, you’re leaving money on the table. In this episode of The Patient First Podcast, learn why the dental industry as a whole is behind the curve when it comes to customer satisfaction…and what you can…

Are certain team members dragging down your dental practice? I know you feel frustrated and helpless, but there is a solution you can implement today to change things. Be warned: this solution will hit very close to home. In this thought-provoking episode of The Patient First Podcast, I challenge you to shift your mindset in…

Wish you could focus better? As a busy dentist, it’s not easy to ignore the daily demands on your time. But in this episode of The Patient First Podcast, I show you how to increase your focus so that you can be more productive and get closer to achieving your goals. I’m Dr. Bryan Laskin,…

The secret to reaching your long-term goals for your dental practice lies in the short-term decisions you make. In this episode of The Patient First Podcast, I explain three simple steps that will help you set the right goals and stay on-track to meet them. I’m Dr. Bryan Laskin, author of “The Patient First Manifesto,”…

How do you respond to failures as a dental clinician? Find out what it means to fail ‘the right way’ in this episode of The Patient First Podcast. I’m Dr. Bryan Laskin, author of “The Patient First Manifesto,” and a dentist who’s known plenty of failures and successes. Keep on pushing for greatness: www.UpgradeDental.com. Request…

  Already feeling burned out by your first few years of clinical dental practice? This is exactly what you need to hear. In this episode of The Patient First Podcast, I share what I’ve learned from decades of experience in both patient-facing and non-clinical careers. I’m Dr. Bryan Laskin, author of “The Patient First Manifesto,”…

Dental practice marketing is broken. In this episode of The Patient First Podcast, I explain what’s wrong with modern dental practice marketing and introduce an alternative that actually works. I’m Dr. Bryan Laskin, author of “The Patient First Manifesto,” and a dentist who believes that putting the patient first is the key to effective dental…