I always say that the two greatest charlatans in dentistry (after dental insurance companies, of course) are marketers and consultants. But this one marketing consultant breaks the mold. In fact, she’s the one who set the bar in the first place. Nancy Lashley Sullivan began her rich and storied career 25 years ago when “dental…

The third-party payer system for healthcare in the United States isn’t as broken as you think…it’s much, much worse. Although virtually every American citizen has had to contend with the needlessly yet deliberately complex circus of healthcare insurance, few have dug down as deep as author Frank Lobb to uncover the truth of how the…

More important than being a skilled clinician is being a caring one. Dr. Michael Sonick is an internationally renowned periodontist who has learned this through personal experience, as both a patient himself and as a very successful practitioner. And what’s really interesting is how technology like Toothapps® can actually support dentists in experiencing the benefits…

Although the concept of “teledentistry” has taken off in recent years, many dentists are still in the dark about its potential and the surprisingly simple ways they can begin implementing it. At this year’s Yankee Dental Congress, I sat down with the dynamic dental personality Melissa K. Turner to talk about the benefits of teledentistry…

 Toothapps® is solving problems and bridging gaps in communication and in the continuum of care in dentistry. In fact, it’s developing new ways to do this so rapidly, even current users of the Toothapps software are surprised to learn about what it can do. In this interview with Corey Hastings, DDS, MS, MBA and…

HIPAA training and talk about data security might not be the most exciting topics in dentistry, but they could lead to more excitement than you want, if you neglect them. In this episode of The Patient First Podcast, Copper Penny Consulting CEO Amy Wood shares her own horrifying true story of what can happen when a…

It’s that time of year again where I share my predictions for 2025 regarding Connected DentistryⓇ, and this time, I’m going bolder than ever before. I had Dave Pryor of Planet DDS join me in the studio for this episode of The Patient First Podcast where we had a great time exchanging and debating ideas…

We expect advances in clinical dentistry to make our jobs easier on us and to make outcomes more satisfactory to patients. Why shouldn’t we expect similar advances in other areas, like payment processing? Faster and more convenient payment methods are not only easier on patients—they’re easier on your team and on your practice’s bank balance.…

Have you heard about the expanded practice dental hygiene model in which hygienists practice remotely and utilize teledentistry to provide their patients with exams? Many practice owners believe this arrangement is impractical or that it essentially ‘robs’ them of new patients. Lisa Balint, MPH, EPDH of Capitol Dental Care is an expanded practice dental hygienist…

It’s time to rethink what you know about dental practice management software. There’s no denying we practice owners are all increasingly dependent on digital solutions both to render dental services and to manage the business side of our practices. However, we are well into an age I like to call “Dentistry 3.0,” or the age…