It’s time to change “data-driven growth” from a buzzword to reality. Justin Strong, Founder and CEO of Room 118 is here to help us all do just that. In this episode of The Patient First Podcast, I grill Justin on how his decades of experience have powered Room 118, a full-service dental marketing agency for…

At what point does imitation cross the line from flattery to appropriation? In this episode of The Patient First Podcast, I highlight various pieces of evidence that prove how a core concept I engineered years ago has started a movement in the dental industry. As people continue to get on board with the concept of Connected…

As a practicing dentist, Dr. Khamir Patel is all too familiar with the challenges of juggling manual data entry with treatment time and the typical vigors of running a business and managing a team. He’s also passionate about integrating innovative technology into healthcare, making him an ally of the Connected Dentistry® movement. Dr. Patel’s experience…

What if everything you’ve heard about entrepreneurship in dentistry is wrong? According to one of the most successful business people in our space, entrepreneurship is something every dentist should aspire to, and it is about far more than striving for more money. Emily Letran, DDS is not just a successful clinician—she’s also a seasoned business…

Few people in oral healthcare have the rich and storied background of Ann-Marie DePalma, CDA, RDH, MEd. Ann-Marie has extensive experience in clinical practice, education, dental software, and volunteering, and her experience lends valuable insight into the interoperability challenges we face in dentistry today. Ann-Marie joined me on The Patient First Podcast to share her…

There’s always another aspect of dentistry that can be improved through innovation, and this is perfectly demonstrated by Debora Carrier, RDH of The CPR Sisters. Deb and her sister have developed an innovative and highly personalized CPR training curriculum that helps dental professionals get the maximum benefit from the training without added performance anxiety. In…

Just as advances in technology are moving the practice of dentistry forward, so advances in clinical care are making a huge impact in the quality of care patients today receive. And sometimes, more advanced clinical care means going back to deceptively simple basics. The dynamic Aimee Vail, RDH, MHA/Ed and Special Markets Manager for Centrix…

In this current climate of healthcare worker shortages, many dental practice owners struggle to find and retain the talent they need to sustain efficient operations while delivering high-caliber care to their patients. As a result, most dentists understandably feel they can’t afford to be picky when it comes to hiring temp workers. Fortunately, the highly…

I always say that the two greatest charlatans in dentistry (after dental insurance companies, of course) are marketers and consultants. But this one marketing consultant breaks the mold. In fact, she’s the one who set the bar in the first place. Nancy Lashley Sullivan began her rich and storied career 25 years ago when “dental…

The third-party payer system for healthcare in the United States isn’t as broken as you think…it’s much, much worse. Although virtually every American citizen has had to contend with the needlessly yet deliberately complex circus of healthcare insurance, few have dug down as deep as author Frank Lobb to uncover the truth of how the…